System Navigation

Finding the right support can feel overwhelming. Our System Navigator works along side you to make navigating care and systems easier, overcome access barriers to relevant services and help you move toward better health and wellbeing.

This program is for

Anyone who is a patient of one of NFHT’s affiliated doctors or Nurse Practitioners.

To check and see if your healthcare provider is part of the NFHT group, click here.

Program Services

The System Navigator provides services in these areas:

Housing
Food access and emergency food support
Transportation and support to attend appointments
Mental health/addiction supports or lack of
Disability resources
Social and financial assistance
Home supports
Government-issued ID replacement (eg. Drivers license, OHIP card, Status Card)
Legal aid
Substance Misuse
Feeling Safe (cultural safety, trauma informed)
Isolation
Resource Information

Support for clients and caregivers

Understand the person’s needs, goals and barrier to care
Find suitable health, social and community services
Explain access steps, eligibility and referral pathways to other appropriate services and programs
Assist with connections and warm hand over to other supportive organizations
Assist with accessing benefits and forms completion
Caregiver support and social connections
Support with Identification
Indigenous Supports (NIHB, Resources, Certificate of Indian Status applications, Connections etc.)
Housing support
Help coordinate services and follow up when appropriate
Provide advocacy
Peer support
Appointment Accompaniment as needed
Identify realistic next steps and action plan

Goals for participants

Make health and community services easier to access.
Reduce barriers that affect health and well-being.
Help patients feel informed, supported and confident in their care.
Strengthen connections between patients, care providers and community supports.
Support patients in reaching their personal health and well-being goals.

Team

Ellie Henry RPN

How to access

Ask a member of your health care team to send a referral or you may self-refer by emailing info@nfht.ca or call 289-252-2139 and mention you would like to be connected with the system navigator.

Please note this service is for those registered to one of the NFHT health care providers.